Last updated: October 19, 2026
This Shipping Policy explains how CL Lighting (Shenzhen CL Lighting Technology Co., Ltd.) processes, packs and ships orders for LED strip lights, smart lighting kits, gaming lights, TV backlights, floor lamps and OEM/ODM lighting projects. It applies to all orders placed directly with us by email, WhatsApp, Alibaba or through this website.
1. Order processing time
Processing starts when we receive your payment or deposit and your order details are confirmed — product model, voltage, plug type, packaging artwork and shipping address.
- Sample and small trial orders: 1–3 business days
- Stock items in bulk: 3–7 business days
- Standard production orders: 7–15 business days
- OEM/ODM orders with custom PCB, firmware, logo or packaging: 15–25 business days
Processing time does not include weekends, Chinese public holidays or the transit time described below. Please note that our factory closes for 2–3 weeks around Chinese New Year; plan your restocking accordingly.
2. Shipping methods and transit time
| Method | Typical transit time | Best for |
|---|---|---|
| Express courier (DHL / FedEx / UPS) | 3–7 business days | Samples, small orders, urgent restock |
| Air freight | 7–12 business days | 50–500 kg shipments |
| Sea freight (LCL / FCL) | 25–40 days | Bulk orders, pallets and containers |
| Rail freight to Europe | 25–35 days | EU pallets and containers |
Transit times are estimates provided by the carriers. They start from the day the goods leave our factory or the Shenzhen / Hong Kong port and do not include customs clearance time.
3. Incoterms and shipping cost
We quote EXW, FOB Shenzhen, CIF or DDP depending on your destination and preference. The agreed Incoterm is stated on the proforma invoice. Unless DDP is agreed, freight, insurance, import duties and local taxes are the buyer’s responsibility.
For DDP shipments we can arrange door-to-door delivery including export clearance, import clearance and duties for most addresses in the EU, UK, US, Canada and Australia. Send us your postcode and order volume for a DDP quote.
4. Tracking
Within 24–48 hours of dispatch we send the tracking number and commercial invoice by email. For sea and rail shipments we provide the bill of lading or CMR document, and we keep you updated on the vessel or train schedule until delivery.
5. Packaging
Goods are packed in export cartons with product label, barcode and anti-vibration protection. LED strips are wound on reels and sealed in anti-static bags; controllers and adapters are packed separately to avoid pin damage. Custom retail packaging, Amazon FNSKU labels and pallet configuration are available, usually with an MOQ of 500 pcs per SKU.
6. Delays, damage and loss
If a shipment is delayed by production issues or carrier disruption, we inform you as soon as we know and offer the choice of waiting, splitting the shipment or cancelling the affected items. Delays caused by force majeure (natural disasters, port closures, customs inspections, strikes) are outside our control, but we will still help you follow up with the carrier.
If a parcel arrives visibly damaged, please note it on the carrier’s delivery receipt, photograph the carton before opening it, and report it to us within 7 days so that we can file the insurance claim.
7. Split shipments and backorders
We may ship an order in several parcels when part of it is ready earlier. Each parcel has its own tracking number. Backordered items are shipped as soon as they are available, and no extra freight is charged when the delay is on our side.
8. Contact us
Email: hello@cl-light.com
Tel: +86 755 2308 8606
WhatsApp: +86 136 1306 5630
Address: CL Lighting Technology Park, No.1 Jintai Road, Shiyan Street, Bao’an District, Shenzhen, Guangdong, China
