Refund & Returns

Last updated: October 19, 2026

This policy applies to orders placed directly with CL Lighting (Shenzhen CL Lighting Technology Co., Ltd.) by email, WhatsApp, Alibaba or through this website. Orders placed on marketplaces such as Amazon or AliExpress are also subject to that platform’s dispute and return rules.

1. Warranty

• LED strips, smart strip kits, controllers and power supplies: 2 years from the delivery date.
• Commercial and permanent outdoor series: up to 3 years where stated on the quotation or datasheet.
• The warranty covers manufacturing defects under normal use. It does not cover installation errors, incorrect voltage or polarity, water ingress in products that are not IP-rated for the installation location, or unauthorised modification and repair.

2. 30-day return for standard items

Standard, non-customised products that are unused and in their original packaging may be returned within 30 days of delivery. Please contact us first for an RMA number; returns sent without an RMA number may be refused. Return freight is paid by the buyer, and a restocking fee of up to 15% may apply where packaging has been opened or damaged.

Customised items — custom length, custom PCB or firmware, custom colour sequence, logo printing, custom packaging, OEM/ODM tooling — cannot be returned unless they are defective. This is because they cannot be resold.

3. Damaged, defective or incorrect items

Please inspect the goods on arrival and report any shortage, damage or wrong item within 7 days of delivery, with your order number, SKU, affected quantity and photos or video showing the fault and the carton label. After we confirm the issue we will send a replacement with your next shipment or refund the value of the affected items.

For claims under USD 300 we may settle without requiring the return of the defective goods, asking only for photo or video evidence. For larger claims we arrange a return or ask you to scrap the goods locally against photo evidence, whichever is cheaper for you.

4. How to start a claim

1. Email hello@cl-light.com with your order number, SKU, quantity affected and photos or a short video.
2. We reply with an initial assessment within 1 business day.
3. If a return is needed we issue an RMA number and the return address. Please do not ship anything back before you receive them.
4. Returned goods are inspected within 3 business days of arrival.
5. Approved claims are settled by replacement, credit note or refund, at your choice and subject to stock availability.

5. Refunds

Refunds are issued to the original payment method after the claim is approved, normally within 5–10 business days. Bank charges, currency conversion differences and platform fees may be deducted where the payment provider does not return them to us. If you prefer, we can issue a credit note to be used on your next order.

6. Order cancellation

• Before production starts: full refund of the amount paid.
• After production has started but before shipment: refund minus the material and labour already committed to your order.
• After shipment: handled as a return under sections 2 and 3.

7. What is not covered

Normal lumen depreciation and colour shift within the datasheet tolerance, cutting or re-sealing errors, use with incompatible dimmers, drivers or controllers, damage from power surges or incorrect wiring, damage caused by improper storage or installation, and products repaired or modified by third parties.

8. Contact us

Email: hello@cl-light.com
Tel: +86 755 2308 8606
WhatsApp: +86 136 1306 5630
Address: CL Lighting Technology Park, No.1 Jintai Road, Shiyan Street, Bao’an District, Shenzhen, Guangdong, China